Philosophy

Mission Statement

As members of the extended Cavender Family, we will take the initiative - both personally and professionally - to make you feel at home. We will strive to exceed your expectations in every way, and at every level. We will make sure each and every customer of a Cavender dealership realizes nothing less than the friendliest car buying and service experience in town.

Customer Relations Philosophy

Our most important goal is customer satisfaction.

Customers are the most important people in the world. Let's face it - without them, we would not be here. Therefore, please observe the following RULES FOR SUCCESS:

CUSTOMERS are the most important people in our business, whether we are dealing with them in person or over the telephone.

CUSTOMERS are not dependent on us. We are dependent on them.

CUSTOMERS are not an interruption of our work. They are the purpose for it.

CUSTOMERS favor us with their patronage. We are not doing them a favor by serving them.

CUSTOMERS are a part of our business. They are not outsiders.

CUSTOMERS are not cold statistics. They are human beings with feelings and emotions like our own.CUSTOMERS are not someone to argue with or match wits with.

CUSTOMERS
are people who bring us their wants. It is our job to fill those wants.

CUSTOMERS are deserving of the most courteous and attentive treatment we can give them.

CUSTOMERS ARE THE LIFEBLOOD OF OUR BUSINESS.

Employee Relations Philosophy

At our dealership we are dedicated to continuing what we believe to be an excellent employee relations program.

We will do our best to maintain good working conditions, competitive wages and benefits, open communications and employee involvement.

Please tell us if you have a problem. We think you'll find this Dealership to be receptive to your concerns. We are always looking for ways to make our organization a better place to work